Shipping policy
DELIVERY TIME OF YOUR PRODUCTS
Please ensure your contact details are correct and up to date. Your order for any online sale will be shipped to anywhere in Australia usually within 10 working days after payment has been confirmed. Please note if an item is not in stock and has to be ordered from the manufacturer you will be notified within 48 hours via email and delivery may be delayed by approximately 3-5 days. Once your order has been dispatched, we will email you confirmation.
We expect to deliver any custom-made order/s 2-6 weeks after your order has been placed and accepted by SPORTS MAGIC PTY LTD. Acceptance will be confirmed once an artwork approval has been signed by you and a deposit received and cleared in our account. Delivery of any custom-made product/s are dependent on the item, design and stock availability. An estimated timeframe will be provided upon acceptance of your order but cannot be guaranteed as there may be unforeseen circumstances outside of SPORTS MAGIC PTY LTD’s control.
All our orders are delivered either via courier service or Australia Post. When orders are dispatched through Australia Post a tracking number is generated, which is only emailed to you in the event of a missing item or at your request. Your item can be tracked via the Australia Post website. If order is dispatched via courier service, then you will receive the carriers’ details and their estimated delivery time to your door.
SPORTS MAGIC PTY LTD makes every effort to deliver your order according to the estimated delivery times provided. The estimated delivery times are in business days (Monday-Friday), excluding Australian public holidays. Please note that we cannot guarantee that we will deliver within the delivery times estimated as there may be unforeseen circumstances beyond SPORTS MAGIC PTY LTD's control. If your product has not arrived after the estimated delivery time, please contact us. If you live in an area that is considered difficult to access or poorly serviced by Australia Post/couriers, then we may not be able to deliver to you. In these cases, we will offer you a FULL refund unless your order is a custom-made product.
We will deliver your product(s) straight to your door i.e. the address indicated on your order confirmation. If no-one is available to receive the delivery, Australia Post will leave a card stating that your item is ready for pickup from your local post office. Where delivery is via a courier, they will leave a card requesting you telephone them to arrange a suitable time and date for delivery. It is the customer's responsibility to follow-up with Australia post or the freight company in response to attempted delivery cards left.
In the unlikely event a product is returned to SPORTS MAGIC PTY LTD, the parcel will not be redispatches until postage has been repaid by the customer. SPORTS MAGIC PTY LTD in this instance reserves the right to withhold this parcel until such payment is received. Customer does not have the option to cancel their order.
Pickup from our Chipping Norton NSW warehouse is available by appointment only.
You must inspect the goods upon delivery/pickup. If any goods are damaged or not delivered, please contact us immediately. We reserve the right to inspect the goods prior to a replacement/refund being given. Goods picked up from our warehouse we encourage you to inspect prior to leaving the premises.
We cannot accept returns on any custom-made products unless the product is defective or does not match your signed artwork approval. We are not liable for any errors in your order relating to incorrect sizes, colours or designs.
COST OF DELIVERY
The cost of delivery can vary depending on the weight of your order, the destination and the customer's timing requirements. The delivery costs will be clearly stated on your order confirmation prior to an order being finalised.
Please ensure your contact details are correct and up to date. Your order for any online sale will be shipped to anywhere in Australia usually within 10 working days after payment has been confirmed. Please note if an item is not in stock and has to be ordered from the manufacturer you will be notified within 48 hours via email and delivery may be delayed by approximately 3-5 days. Once your order has been dispatched, we will email you confirmation.
We expect to deliver any custom-made order/s 2-6 weeks after your order has been placed and accepted by SPORTS MAGIC PTY LTD. Acceptance will be confirmed once an artwork approval has been signed by you and a deposit received and cleared in our account. Delivery of any custom-made product/s are dependent on the item, design and stock availability. An estimated timeframe will be provided upon acceptance of your order but cannot be guaranteed as there may be unforeseen circumstances outside of SPORTS MAGIC PTY LTD’s control.
All our orders are delivered either via courier service or Australia Post. When orders are dispatched through Australia Post a tracking number is generated, which is only emailed to you in the event of a missing item or at your request. Your item can be tracked via the Australia Post website. If order is dispatched via courier service, then you will receive the carriers’ details and their estimated delivery time to your door.
SPORTS MAGIC PTY LTD makes every effort to deliver your order according to the estimated delivery times provided. The estimated delivery times are in business days (Monday-Friday), excluding Australian public holidays. Please note that we cannot guarantee that we will deliver within the delivery times estimated as there may be unforeseen circumstances beyond SPORTS MAGIC PTY LTD's control. If your product has not arrived after the estimated delivery time, please contact us. If you live in an area that is considered difficult to access or poorly serviced by Australia Post/couriers, then we may not be able to deliver to you. In these cases, we will offer you a FULL refund unless your order is a custom-made product.
We will deliver your product(s) straight to your door i.e. the address indicated on your order confirmation. If no-one is available to receive the delivery, Australia Post will leave a card stating that your item is ready for pickup from your local post office. Where delivery is via a courier, they will leave a card requesting you telephone them to arrange a suitable time and date for delivery. It is the customer's responsibility to follow-up with Australia post or the freight company in response to attempted delivery cards left.
In the unlikely event a product is returned to SPORTS MAGIC PTY LTD, the parcel will not be redispatches until postage has been repaid by the customer. SPORTS MAGIC PTY LTD in this instance reserves the right to withhold this parcel until such payment is received. Customer does not have the option to cancel their order.
Pickup from our Chipping Norton NSW warehouse is available by appointment only.
You must inspect the goods upon delivery/pickup. If any goods are damaged or not delivered, please contact us immediately. We reserve the right to inspect the goods prior to a replacement/refund being given. Goods picked up from our warehouse we encourage you to inspect prior to leaving the premises.
We cannot accept returns on any custom-made products unless the product is defective or does not match your signed artwork approval. We are not liable for any errors in your order relating to incorrect sizes, colours or designs.
COST OF DELIVERY
The cost of delivery can vary depending on the weight of your order, the destination and the customer's timing requirements. The delivery costs will be clearly stated on your order confirmation prior to an order being finalised.